Frequently Asked Questions
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view order status and tracking information.
What if I forgot my password?
If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. A password reset link will be sent to your registered email address.
Do you offer international shipping?
Yes, we offer international shipping to many countries. During checkout, you can select your preferred shipping destination, and shipping costs will be calculated accordingly. Customers are responsible for complying with their country's laws and regulations. We are not responsible for delays caused by customs processes.
How do I return my order?
You must register your return through our online returns form, we aim to respond to inquiries within 24 - 48 hours Monday - Friday. Please refer to our Return Policy for detailed information on eligibility and procedures.
Where is my refund?
Once your return is delivered to our warehouse, you will receive email confirmation within 48 hours. If you paid with a credit/debit card, funds may take upto 5-10 working days to show on your bank statement. Keep in mind that processing times by your bank or card provider may affect when the refund is reflected.
Can I purchase in bulk?
Yes you can purchase in larger quantities. Register your enquiry on our Wholesale page, we aim to respond to inquiries within 24 - 48 hours, Monday to Friday.
Can I cancel my order?
You may cancel your order within the first 6 hours after placing it and are eligible for a full refund. Cancellation requests submitted beyond the initial 6-hour period will result in refund of product value only.
To cancel your order, you can contact us at nismo@activate-branding.com
How can I adjust my frames?
Coral frames are really easy to adjust. Here is a quick video to help your through the process.
What are Coral eyewear frames made with?
Coral is proud to create glasses and sunglasses from a material called ECONYL. It starts with rescuing waste found at sea and in landfills, sorting and cleaning the plastic to recover the nylon. This regenerated nylon goes on to form a strong frame for our eyewear that you can trust to be as tough as virgin plastic – without damaging our planet.
Are Coral Eyewear frames recyclable?
Coral have developed a frame recycling scheme with our partners at Aquafil which means you can send your Coral Eyewear frames back to us. We will return them to our material stream and ensure they go on to create more new products. Please contact nismo@activate-branding.com for more information on recycling your frames.
If you still have some questions, please don't hesitate to contact us